12 Month Warranty

Warranty Coverage Period

All Aurum Celtic jewellery pieces are protected by a 12-Month Manufacturing Warranty from the date of purchase.

If an eligible manufacturing defect is identified during this period, our team will assess the item and provide repair or replacement support where applicable.

Proof of purchase is required for all warranty claims.

Our Promise To You

Assurance

Quality Assured

Every jewellery piece undergoes detailed quality inspection before it reaches you.

Warranty

Manufacturing Warranty

Covered against eligible manufacturing defects for complete peace of mind.

Client Care

Dedicated Client Care

Our team is available to assist with warranty support, repairs, and jewellery care guidance.

Understanding Your Warranty

Covered Under Warranty

What We Cover

  • Manufacturing defects
  • Faulty clasps or closures
  • Structural issues resulting from craftsmanship
  • Defects identified under normal use
  • Setting-related manufacturing issues
Not Covered

What's Excluded

  • Normal wear and tear
  • Scratches and surface marks
  • Tarnishing from improper care
  • Accidental damage
  • Water, perfume, or chemical exposure
  • Lost items or missing components after delivery

All warranty claims are assessed individually by our client care team. For questions or to initiate a claim, please contact us directly.

Speak with Client Care
CUSTOMS, DUTIES & CUSTOMER SUPPORT

Transparency At Every Step

International shipments may be subject to customs duties, taxes, import fees, or other charges imposed by local authorities. These charges are determined by the destination country and remain the responsibility of the recipient unless otherwise stated at checkout.

Our team is committed to providing clear communication throughout the process and will gladly assist with any shipping-related questions.

NEED ASSISTANCE?

Speak With Our Support Specialists

If you have questions regarding shipping availability, customs procedures, delivery estimates, or order tracking, our team is ready to assist.

Contact Support
SUPPORT FEATURES

Dedicated Customer Care

Worldwide Shipping Assistance
Order Tracking Support
Customs & Delivery Guidance
Dedicated Customer Service
Our Promise

Every inquiry receives the same level of care, attention, and professionalism that defines every Aurum Celtic creation.