Shipping Policy

Delivering Craftsmanship, Carefully

At Aurum Celtic, every product is crafted and prepared with exceptional attention to detail. We are committed to ensuring your order reaches you safely and efficiently.

Order Processing

All orders are processed within 1–3 business days after successful payment confirmation.

Orders are not processed, shipped, or delivered on Sundays or public holidays.

During festive seasons, product launches, promotional events, or periods of high order volume, processing times may be slightly extended.

Shipping Locations

We currently deliver across India and selected international destinations.

Shipping availability may vary based on the destination and applicable logistics coverage.

Estimated Delivery Time

Domestic Orders (India)

  • Metro Cities: 3–7 Business Days

  • Tier 2 & Tier 3 Cities: 5–10 Business Days

  • Remote Locations: 7–12 Business Days

International Orders

  • Estimated Delivery: 7–21 Business Days

Actual delivery timelines may vary depending on customs clearance, local courier operations, weather conditions, and destination country regulations.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

We may offer free shipping promotions on eligible orders from time to time.

Order Tracking

Once your order has been shipped, a tracking link will be shared via email, SMS, or WhatsApp.

Customers can monitor shipment progress directly through the courier partner's tracking portal.

Delivery Delays

While we work closely with trusted logistics partners, unforeseen circumstances such as natural disasters, transportation disruptions, customs inspections, strikes, or regulatory restrictions may impact delivery timelines.

Aurum Celtic shall not be held liable for delays caused by circumstances beyond our control.

Incorrect Address Information

Customers are responsible for providing accurate shipping details at checkout.

Orders returned due to incorrect addresses, incomplete information, or failed delivery attempts may incur additional shipping charges for re-dispatch.

Damaged Package Upon Delivery

If your package appears damaged during delivery:

  • Take photographs before opening.

  • Record an unboxing video.

  • Contact our support team within 48 hours of delivery.

Claims submitted without proper evidence may not be eligible for review.

Contact

For shipping-related assistance:

Email: aurumceltic@gmail.com