At Aurum Celtic, customer satisfaction and product integrity remain our highest priorities.

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Eligible Refund Cases

Refunds may be approved for:

• Damaged products

• Defective products

• Incorrect product delivery

• Lost shipments confirmed by courier

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Non-Refundable Situations

Refunds will not be issued for:

• Change of preference

• Delayed deliveries caused by logistics partners

• Incorrect address provided by customer

• Normal variations in leather texture, grain, or natural markings

Natural leather characteristics are not defects but signs of authenticity.

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Refund Timeline

Approved refunds are processed within:

• 7–10 Business Days

Refund timing may vary depending on the payment provider.

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Refund Method

Refunds will be credited using the same payment method used during purchase.